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Warranty Information

A. TERMS AND CONDITIONS OF WARRANTY APPLIED TO ELECTRIC STORAGE WATER HEATER

  1. Rheem Vietnam guarantees the inner tank of the heater against leakage for 5 years in residential use. Other parts and components will be guaranteed for 2 years against defective material or workmanship from the date of purchase/installation.
  2. The warranty period of the water heater shall remain valid provided all Rheem recommended installation, operation and maintenance instructions are followed.
  3. The Water Heater must be installed by a certified plumber and electrician in accordance with all Local Plumbing and Electrical Codes.
  4. Product failure or damage due to careless handling, misuse, abuse and installation not complying to Rheem’s operating instruction or to prevailing regulation of the Utility Authorities or unauthorized modification and repair shall render this warranty null and void.
  5. Labor for removal and installation of parts or heater is not included and will be charged separately.
  6. This Warranty Card and invoice must be verified before the commencement of service.
  7. The Warranty Card must be completed and mailed to Rheem Vietnam within 14 days after installation.
  8. Any loss or misplacement, improperly written or amended warranty card will render the Water Heater warranty null and void.
  9. In case of force majeure, the terms of warranty will not apply.

B. TERMS AND CONDITIONS OF WARRANTY APPLIED TO INSTANT WATER HEATER

  1. Internal Parts and AC Pump: 1 year
  2. DC Pump: 5 years
  3. Heating Tank: 5 years